Long Queues and Black Market Prices
Indane gas booking issues have led to significant disruptions in Lucknow, with long queues forming outside LPG distributing agencies. Customers have reported waiting for hours to book cylinders after the online portal experienced a technical snag, leaving many frustrated and anxious about running out of gas before their refill arrives.
Online gas booking through the IVRS helpline and other digital systems has stopped functioning properly, prompting residents to seek alternative solutions. A customer, Hasan Faisal, noted, “I bought a cylinder for Rs 1,050 while the regular rate is around Rs 900. In a crisis, we have to manage somehow because there is no supply.” This highlights the alarming trend of black market prices emerging due to the shortage.
Technical Difficulties and Customer Complaints
Despite claims from LPG companies that the booking system is functioning normally, many consumers have faced challenges. Reports indicate that the IVR system may disconnect if a consumer attempts to book a second refill within 25 days of the previous booking, further complicating the situation.
Additionally, a Bengaluru-based customer, Madhu Menon, accused Indane of fraud in distribution, stating, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!” Such accusations raise concerns about the integrity of the booking system.
Underlying Causes
The disruption in gas booking has been attributed to a shortage of commercial LPG cylinders, which is linked to broader geopolitical issues involving countries like Iran, the US, and Israel. The Centre has revised the priority order for domestically produced natural gas in response to these supply disruptions.
As residents continue to face difficulties, some have turned to alternative digital booking methods such as SMS booking, missed call services, or mobile applications. However, many still report being unable to connect to the Indian Oil Corporation booking helpline despite repeated attempts.
Future Developments
Agency staff have acknowledged the ongoing issues, stating, “There is a server issue right now. It should be resolved soon.” However, details remain unconfirmed regarding when the booking system will return to normal functionality.
As the situation evolves, consumers remain hopeful for a swift resolution to the booking issues that have caused significant inconvenience and concern in Lucknow.
