The Indian oil gas booking system has encountered a major crisis as the demand for LPG cylinders has surged dramatically. Indane’s LPG refill booking system has crashed nationwide, primarily due to an overwhelming increase in customer calls.

The volume of calls to Indane’s IVRS and missed call booking numbers has surged to 8-10 times the usual levels. This unprecedented situation has resulted in longer wait times for customers seeking to book their LPG cylinder refills.

Causes of the Crisis

The crisis was triggered by recent government policy changes that led to a spike in LPG gas booking volumes, skyrocketing to 10 times the daily average. In response to the increased demand, the government has raised the minimum waiting period for booking a domestic LPG cylinder refill from 21 days to 25 days.

Currently, the supply of domestic cylinders has been reduced by 50%, while demand has surged by an equal percentage. This imbalance has left many customers frustrated as they face extended wait times for their bookings.

Price Increases and Supply Challenges

In addition to the delays, the price of a standard 14.2 kg LPG gas cylinder in Delhi has risen to ₹913, reflecting an increase of ₹60. The rising costs are compounded by the fact that 60% of India’s LPG needs are met through imports, which are currently delayed due to geopolitical tensions.

Despite prioritizing domestic production, the supply chain remains strained. A distributor in Bengaluru noted that their vendor invoice management system is also down, further complicating the situation.

Consumers have expressed their frustrations, with one individual from Madipakkam stating that the IVR system kept repeating its message, leaving them unable to book their cylinders. An employee at an Indane distribution center reported that people were anxious and crowded the office with their empty cylinders in hopes of obtaining new ones.

As the situation develops, the full extent of the impact on the Indian oil gas booking system remains uncertain. Details remain unconfirmed regarding how long these disruptions will last and what further measures may be implemented to alleviate the crisis.

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Indane gas booking issues have led to significant disruptions in Lucknow, with long queues forming outside LPG distributing agencies. Customers have reported waiting for hours to book cylinders after the online portal experienced a technical snag, leaving many frustrated and anxious about running out of gas before their refill arrives.

Online gas booking through the IVRS helpline and other digital systems has stopped functioning properly, prompting residents to seek alternative solutions. A customer, Hasan Faisal, noted, “I bought a cylinder for Rs 1,050 while the regular rate is around Rs 900. In a crisis, we have to manage somehow because there is no supply.” This highlights the alarming trend of black market prices emerging due to the shortage.

Technical Difficulties and Customer Complaints

Despite claims from LPG companies that the booking system is functioning normally, many consumers have faced challenges. Reports indicate that the IVR system may disconnect if a consumer attempts to book a second refill within 25 days of the previous booking, further complicating the situation.

Additionally, a Bengaluru-based customer, Madhu Menon, accused Indane of fraud in distribution, stating, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!” Such accusations raise concerns about the integrity of the booking system.

Underlying Causes

The disruption in gas booking has been attributed to a shortage of commercial LPG cylinders, which is linked to broader geopolitical issues involving countries like Iran, the US, and Israel. The Centre has revised the priority order for domestically produced natural gas in response to these supply disruptions.

As residents continue to face difficulties, some have turned to alternative digital booking methods such as SMS booking, missed call services, or mobile applications. However, many still report being unable to connect to the Indian Oil Corporation booking helpline despite repeated attempts.

Future Developments

Agency staff have acknowledged the ongoing issues, stating, “There is a server issue right now. It should be resolved soon.” However, details remain unconfirmed regarding when the booking system will return to normal functionality.

As the situation evolves, consumers remain hopeful for a swift resolution to the booking issues that have caused significant inconvenience and concern in Lucknow.

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